The Rizen Hotel, Cisarua ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Jl. Raya Puncak Km. 83, Cisarua, Indonesia, 16750

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Cisarua 1.3 km

Airports

Halim Perdanakusuma (HLP) 63.2 km

Husein Sastranegara (BDO) 94.9 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Stay

“The deluxe room offered a queen-size bed that was incredibly comfortable, ensuring a restful night.” view full review

Relaxing Pool

“The swimming pool was a highlight of my stay, complemented by a soothing jacuzzi that helped me unwind after a long day.” view full review

Clean Facilities

“The bathroom was impressively clean with a stable hot water system, making it a pleasure to use throughout my stay.” view full review

Spacious Room

“The superior room was spacious and tidy, providing a comfortable environment to relax and enjoy my time.” view full review

General

Smoking allowed in designated areas
Wi-Fi
Parking
24-hour reception
No pets allowed
24-hour security
Coffee shop

Sports & Fitness

Fitness centre

Services

Car hire
Laundry
Dry cleaning

Dining

Restaurant

Business

Meeting/ Banquet facilities

Children

Children's play area

Spa & Leisure

Outdoor swimming pool
Garden area

Location

Jl. Raya Puncak Km. 83, Cisarua, Indonesia, 16750

Map view

Jl. Raya Puncak Km. 83, Cisarua, Indonesia, 16750

City landmarks

Jl. Raya Puncak Cisarua

Cilember Waterfall

2.1 km

Zoo

Taman Safari Indonesia

3.6 km

Mosque

Masjid Al Barokah

2.0 km

Puncak

3.2 km

Bogor Safari Park

2.7 km

Jl. Raya Puncak

Curug Waterfall Cilember

3.1 km

Masjid Nurul Iman

3.0 km

Puncak road No.KM. 87

Gunung Mas Agrotourism

3.5 km

Jl. Raya Puncak Km. 77 Leuwimalang

Taman Wisata Matahari

4.1 km

Farm

Agrowisata GUNUNG MAS Kebun Teh Walini

3.8 km

Gunung Mas Tea Plantation Entry Point

3.8 km

Camping

Highland Camp Curug Panjang

4.1 km

Puncak road No.77

Matahari Waterpark

4.2 km

Curug Panjang

4.4 km

Jl. Desa Cilember No.103-128

Putra Matahari Outbound

4.4 km

Cibulao Waterfall

4.6 km

Camping

Curug Cilember

4.9 km

Restaurants

White Shisha Lounge

2.0 km

Ji. Raya Ciawi - Cianjur

Reviews and Ratings

Feedback from previous guests about their experience.

66%

liked the hotel and would stay again

6.6/10

Nice

Rooms

5.4

Location

8.6

Service

5.6

Dining

6.6

Jay

United States, October 2024

6.0/10

The hotel is situated in a humid area but is strategically close to popular leisure spots, like Taman Safari Indonesia. While the rooms provided a decent level of comfort, they could use some improvement as they had a bit of a smell and the bathroom water heater was unreliable. The dining experience was good with tasty breakfast options, but I wished for more variety. Overall, the hotel's value for money seems okay, but there are some areas that definitely need attention.

Rooms

5.0

The room had a bit of a smell even after it was cleaned, and the bathroom water heater was a disaster, not working in the morning. It's also inconvenient that the suites are located on the third floor with no elevator access.

Service

5.0

The staff seemed friendly, but they were not very knowledgeable, especially when it came to basic things like the shower head. They didn't provide much help when I needed to check out.

Location

8.0

The location is quite convenient as it's near popular attractions like Safari Indonesia and Taman Safari, making it a strategic spot for leisure activities.

Dining

7.0

I enjoyed the breakfast, which included nasi goreng, mie goreng, porridge, and eggs, but it could benefit from a bit more selection.

Facilities

6.0

Overall, the facilities are standard but lack standout features. More amenities could really enhance the experience.

Matt

United States, September 2024

7.0/10

I had a decent stay at the hotel with its great proximity to Taman Safari, which made it really convenient for my holiday. The rooms were comfortable but had some cleanliness issues and a lingering smell. The hotel staff was friendly, but the breakfast service was delayed. Overall, it offers good value for money, even though some areas definitely need improvement.

Rooms

6.0

The room was a bit smelly even after the staff attempted to clean it, which was disappointing. However, it was generally comfortable despite the issues.

Service

7.0

Staff were friendly, but the breakfast service came late, which could use some improvement in customer service training.

Location

9.0

The hotel is very near to Taman Safari, which is perfect for a family holiday in Puncak.

Dining

7.0

The breakfast offered some nice options like nasi goreng and omelets, but I wish there were more selections available.

Facilities

6.0

The facilities were decent but could use some updates, particularly in the bathroom with the water heater issues.

Tom

United States, August 2024

6.2/10

My stay at the hotel had a few ups and downs. The location was fantastic, close to Taman Safari and some great restaurants, making it convenient for leisure activities. However, the room wasn't in the best shape, with lingering odors even after cleaning, and the bathroom water heater was a real inconvenience. The staff, while friendly, could use some training on basics, which was disappointing. Overall, it was an average experience with nice points but also areas needing attention.

Rooms

5.0

The room could have been cleaner; there was a persistent smell even after the staff re-cleaned it, and the bathroom water heater didn't work well in the morning.

Service

5.0

The service was not very helpful. The staff seemed unfamiliar with basic issues like how to operate the shower head and didn't assist us when we were trying to leave.

Location

9.0

The hotel is in a great location, very near Taman Safari and down the street from some of the best restaurants, making it easy to explore the area.

Dining

7.0

The dining options were decent but could have used a bit more variety. The food I had was nice, including classic favorites like nasi goreng and fried noodles.

Facilities

6.0

Facilities were basic, with nothing particularly outstanding, but I did appreciate the common areas being well-kept.

Stuart

United States, June 2024

6.8/10

The hotel is located in a great area, very close to Taman Safari and other leisure spots, making it quite convenient for a holiday. While the rooms look nice like in the pictures, they had a bit of a smell even after the staff tried to clean them. The pool is open 24 hours, which is a nice touch, although the service was lacking at times. Overall, it's a decent value for the price, but there are definitely some areas that need improvement.

Rooms

5.0

Unfortunately, the room had a bit of a smell despite the staff's efforts to clean it, and the bathroom water heater didn't work well, especially in the morning. Plus, I wasn't happy with the absence of an elevator, as my room was on the third floor.

Service

6.0

While the staff was friendly, the service really fell short when we needed assistance, and they didn't seem particularly helpful.

Location

9.0

The location is strategic, very close to Taman Safari and several good restaurants. It’s perfect for a holiday in Puncak.

Dining

7.0

The breakfast was nice enough with options like nasi goreng and eggs, but I felt they could have offered more variety.

Facilities

7.0

The 24-hour pool was a highlight, but there weren’t many other facilities to note.

Nicholas

United States, April 2024

7.0/10

The hotel has a lot of potential with clean rooms and friendly staff, but there were a few downsides that kept my experience from being ideal. While the location is great, especially being near Taman Safari, the smell in the rooms and the bathroom issues were disappointing. The dining options were somewhat limited, but the 24-hour pool was a nice touch for relaxation.

Rooms

6.0

The rooms were clean but unfortunately had a bit of a smell and there were issues with ants. The bathroom water heater was also not functioning properly in the morning.

Service

7.0

The staff was friendly, but there were some delays, especially with breakfast service, which made it feel like they could use a bit more customer focus.

Location

8.0

The hotel is strategically located near Taman Safari and other leisure areas, making it convenient for activities, although there were some difficulties in locating it initially.

Dining

5.0

Breakfast had nice options like nasi goreng and eggs, but it could have had a bit more variety and the food was served cold.

Facilities

9.0

One of the highlights was the 24-hour pool, which was well-maintained and a great place to unwind.